Grosvenor casino rank group
New casino sites to play real money
6 lambton street, town centre, sunderland SR1 1TP tel: 44 1915145551 ormrod street, bolton BL3 5DJ tel: 44 1204375820
Grosvenor casino rank group
One of the ‘big 2’ casinos groups in the UK (genting being the other), rank, trading as grosvenor casinos, has evolved over the years from a collection of different acquisitions with a variety of different names. Clubs that used to be called soames, sergeant yorkes, tiberius and a few other names are now either grosvenor (older sites) or G casinos. Most of their newer sites are on the edge of a town or city centre, and sport beautiful decor, a very comfy bar area (with funky light displays on the ceiling) and usually a major poker room.
The nature of the business is such that they have much the same restaurant and menu in most of their sites, and their play points loyalty card goes across pretty much all of their operations. Grosvenor recently (early 2013) bought out gala casinos, and will be on their way to rebranding all 19 sites that they picked up.
The casino business is just part of the rank group, which used to be a huge leisure comglomerate including businesses like butlins, odeon and lots of others, but now just comprises the grosvenor casino and mecca bingo businesses. On the web you will find grosvenor casinos online and mecca bingo online, which are apparently a growing part of rank’s business.
Barracuda casino, london
1 baker street, london W1U 8ED tel: 44 2079355013
G casino aberdeen
5 exchequer row, aberdeen AB11 5BW tel: 44 1224569830
G casino birmingham
Fiveways leisure complex, birmingham B15 1AY tel: 44 1216313535
G casino blackpool
Blackpool the sandcastle FY4 1BB tel: 44 1253341222
G casino bolton
Ormrod street, bolton BL3 5DJ tel: 44 1204375820
G casino brighton
9 grand junction road, brighton BN1 1PP tel: 44 1273326514
G casino bury new road, manchester
Bury new road, 2 ramsgate street, manchester M8 9SG tel: 44 1618316370
G casino cardiff
The red dragon centre, atlantic wharf, hemingway road, cardiff CF10 4JY tel: 44 2920468350
G casino coventry
Ricoh arena, phoenix way, coventry CV6 6GE tel: 44 2476684747
G casino didsbury, manchester
Parrswood entertainment centre, wilmslow road, manchester M20 5PG tel: 44 1616697165
G casino dundee
142 west marketgait, dundee DD1 1NJ tel: 44 1382309120
G casino leicester
90 highcross street, leicester LE1 4NN tel: 44 1162426070
G casino luton
35 park street west, luton LU1 3BE tel: 44 1582813780
G casino new brighton
18 marine point, kings parade, new brighton CH45 2PB tel: 44 1515592060
G casino newcastle
100 st james boulevard, newcaslte NE1 4BN tel: 44 1912603303
G casino piccadilly, london
3-4 coventry street, london W1D 6BL tel: 44 2072877887
G casino plymouth
15 derry's cross, plymouth PL1 2SW tel: 44 1752668922
G casino portsmouth gunwharf quays
Gunwharf quays, portsmouth PO1 3TZ tel: 44 2392732277
G casino reading
Rose kiln lane, reading RG2 0SN tel: 44 1184027800
G casino sheffield
87 duchess road, sheffield S2 4BG tel: 44 1142757433
G casino southend
6-8 southchurch road, southend SS1 2NE tel: 44 1702411610
G casino stockton
4 chandlers wharf, bridge road, stockton-on-tees TS18 3BA tel: 44 1642927450
G casino thanet
Margate road, broadstairs CT10 2BF tel: 44 1843579999
G casino walsall
Bentley mill way, walsall WS2 0LE tel: 44 1922645222
Gloucester casino, london
4-18 harrington gardens, london SW7 4LJ tel: 44 2073737134
Grosvenor casino birmingham
84 hill street, birmingham B5 4AH tel: 44 1216431777
Grosvenor casino bournemouth
48 westover road, bournemouth BH1 2BZ tel: 44 1202553790
Grosvenor casino bradford
Vicar lane bradford, bradford BD1 5LD tel: 44 1274727717
Grosvenor casino bristol
266 anchor road, bristol BS1 5TT tel: 44 1179292932
Grosvenor casino glasgow merchant city
16-18 glassford street, glasgow G1 1UL tel: 44 8456046464
Grosvenor casino glasgow princes
528 sauchiehall street, glasgow G2 3LW tel: 44 1413328171
Grosvenor casino glasgow riverboat
61 broomielaw city centre, glasgow G1 4RJ tel: 44 1412266000
Grosvenor casino golden horseshoe
Gala golden horseshoe, london W2 4QH tel: 44 2072218788
Grosvenor casino huddersfield
Folly hall mills, st thomas road, huddersfield HD1 3LT tel: 44 1484422441
Grosvenor casino leeds westgate
Wellington bridge street, leeds LS3 1LW tel: 44 1133893700
Grosvenor casino manchester soames
35/39 george street, manchester M1 4HQ tel: 44 1612367121
Grosvenor casino northampton
Regent street, northampton NN1 2LA tel: 44 1604624916
Grosvenor casino nottingham
4 maid marian way, nottingham NG1 6HS tel: 44 1159799288
Grosvenor casino portsmouth
18 osborne road, portsmouth PO5 3LT tel: 44 2392821512
Grosvenor casino reading
Queens road, reading RG1 4SY tel: 44 1189594642
Grosvenor casino salford
Riverside, 5 derwent street , salford M5 4SW tel: 44 1618390467
Grosvenor casino southampton
Leisureworld, west quay road, southampton SO15 1RE tel: 44 2380334333
Grosvenor casino stockport
59 wellington street, stockport SK1 3AD tel: 44 1614803037
Grosvenor casino stoke
The octagon, new century street, stoke ST1 5RR tel: 44 1782275710
Grosvenor casino swansea
15-16 high street, swansea SA1 1LF tel: 44 1792655227
Grosvenor casino victoria, london
150-162 edgware road, london W2 2DT tel: 44 2072627777
Grosvenor E-casino scarborough
26 - 27 newborough, scarborough YO11 1NA tel: 44 1723343760
Grosvenor great yarmouth casino
Marine parade, great yarmouth NR30 3JG tel: 44 1493850444
Grosvenor hull casino
15-16 dock street, hull HU1 3DL tel: 44 1482327932
Grosvenor leeds casino
Podium building, merrion way, leeds LS2 8PD tel: 44 1132448386
Grosvenor leo liverpool casino
44 chaloner st, queen's dock, liverpool L3 4BF tel: 44 1517098878
Grosvenor maybury casino, edinburgh
1-5 south maybury, edinburgh EH12 8NE tel: 44 0131 3384444
Grosvenor russell square casino, london
61-66 russell square, bloomsbury, london WC1B 5JS tel: 44 2078331881
Grosvenor st giles casino, london
262 tottenham court road, london W1T 7RG tel: 44 2072997600
Grosvenor sunderland casino
6 lambton street, town centre, sunderland SR1 1TP tel: 44 1915145551
Park tower casino, london
101 knightsbridge, london SW1X 7RQ tel: 44 2072356161
To excite and to entertain
The UK’s largest multi-channel casino operator.
The brand offers a range of popular casino table games, including roulette, blackjack, baccarat and poker as well as electronic roulette and slot machine games. The brand’s digital channel offers many popular games, including its very popular live casino, in addition to therecently launched sports betting offer.
Grosvenor casinos also operates one unbranded casino in belgium.
Industry overview
casinos in great britain offer a variety of traditional games of chance in a safe, social and highly regulated environment. Customers must be 18 years or older in order to play in a casino.
Staking levels are not capped (with the exception of electronic gaming machines) and are determined by the casino.
Under current legislation, the following activities must be offered under a 1968 act casino license in great britain: casino table games (including american roulette, blackjack, stud poker, punto, banco, sic-bo and dice); electronic games (predominately electronic roulette), gaming machines and card room games (including player-to-player poker and mah-jong). In addition, casinos typically include licensed bars and restaurants.
In britain, due partly to restrictions on electronic gaming machines, the majority of casino revenue is generated by casino table games and their electronic equivalents.
Key people
alan morgan – managing director (retail)
debbie husband – operations director (retail)
adam joseph – operations director (digital)
nigel lewis – director of finance (retail)
david balls - human resources director (retail and group)
richard playle - commercial director (retail)
olly raeburn - chief marketing officer (retail)
OUR AMBITION
To become a £1 billion revenue international gaming company by 2023, transforming our business and consistently exceeding our customer and shareholder expectations. Rank aims to achieve this through the delivery of our six strategic pillars.
1. Create a compelling multi-channel offer
In the markets where we operate, rank is one of the few gaming companies in a position to provide customers a genuine multi-channel gaming offer. We have a number of key assets, including a portfolio of 144 venues, our membership-based models, our loyalty and reward programmes and the high levels of engagement that our team members enjoy with customers.
- Grosvenor one was sucessfully rolled out across all 52 casinos; and
- Exploratory work commenced into creating a new omni-channel service for the mecca brand.
- Enhancements to grosvenor one customer sign up and other user journeys plus increased focus on the customer benefits; and
- Further development of an omni-channel mecca service.
2. Build digital capability and scale
We have built strong positions in venues-based gaming which we are seeking to replicate across our digital channel. In 2018/19, our digital operations generated 20% of group revenue. Across the UK as a whole, digital channels now represent around 47% of the gambling market (excluding the national lottery), presenting a significant growth opportunity
- Ongoing development of the yobingo.Es offer;
- Development of yocasino.Es and yobingo.Pt;
- Successful launch of new CMS for grosvenor digital customers;
- Go live of a new enhanced buy in and other bonuses for mecca and grosvenor;
- Plans approved, and work commenced on the development of new bespoke slot games;
- Continued to evolve our predictive and attribution capability around digital marketing investments;
- Successfully integrated the yobingo business; and
- Rank's offer for stride gaming plc.
- Investment into and development of grosvenor’s sportsbook offer;
- Develop a suite of proprietary games;
- Launch of a grosvenor daily retention game;
- Continue with enhancements to customer user and payment journeys;
- Automation and improvements to lifecycle management and CRM more generally;
- Launch of yocasino.Es and yobingo.Pt;
- Complete the migration of grosvenor’s customer base to the new CMS and commence the migration of mecca’s customers; and
- Successfully conclude the acquisition of stride gaming plc and commence its integration with rank digital.
3. Continuously evolve our venues proposition
Our casino and bingo venues remain a material part of our business, providing entertainment for millions of customers each year and generating the majority of the group’s revenue and profits. By continuously evolving our venues (in terms of product, environment and service) and by creating new concepts, we are constantly enhancing the experiences that we offer our customers
- Refresh completed at grosvenor’s flagship victoria casino in london with improvements to the electronic product offer and VIP facilities;
- Following the appointment of a new VIP team, focus on developing existing and acquiring new VIP customers;
- Refurbishment at the barracuda casino in london successfully completed providing a more suitable environment for its customer base;
- Refurbishment of the sheffield casino providing customers with a wider non-gaming offer and improved electronic gaming experience;
- Continued development of mecca’s wider entertainment offer with events such as premium acts (e.G. 5ive), bonkers bingo, DJ nights and rewind festivals (multi-act nights);
- ‘players’ bingo concept launched at our camden venue; and
- Ongoing negotiations with venue landlords to re-gear and extend leases whilst reducing property costs.
- Open a new casino concept at our brighton venue;
- Continue to upgrade casino slots estate across all venues;
- Investment in a new outdoor customer facility at the victoria casino incorporating live gaming;
- Accelerated programme of development in the grosvenor estate based upon learnings from recent investments;
- Roll out of three standalone enracha stadia concept venues;
- Additional initiatives to modernise the mecca brand and product/service offering; and
- Further development of mecca’s bingo and cashline offer.
Privacy and cookies policy ("the policy")
Privacy policy
A. Who we are, what we do and how to contact us.
These online services are provided by rank digital gaming (alderney) limited, a company registered in alderney under company number 1480 (“rank”, “we”, “us” or “our” in this policy).
We are part of the rank group plc group of companies (‘rank group’) which operates gaming venues in europe and digital gaming sites, including the bella casino, enracha, grosvenor casino, luda bingo and mecca bingo brands.
If you have any questions about this policy or your rights please contact us at:
Customer services:
bella casino – 0330 102 8582
grosvenor casino – 0800 083 1990
luda – 0800 107 9435
mecca bingo - 0800 083 1988
Data protection officer, rank digital gaming (alderney) limited, c/o TOR, saint cloud way, maidenhead, berkshire SL6 8BN
We are committed to protecting and respecting your privacy. This policy explains the basis on which personal information we collect about you will be processed by us. Where we decide the purpose, or means, for which personal data is processed, we are the ‘data controller’. We will comply with all applicable data protection laws, including the general data protection regulation 2016/679.
This policy explains the following:
- What personal information we collect;
- How we use that information;
- Who we may disclose that information to; and
- Your rights.
This policy incorporates our cookie policy which can be found here.
Our services contain hyperlinks to websites operated by third parties. These third-party websites will have their own privacy policies and we recommend you review them. They will govern the use of personal information you submit or which are collected by cookies whilst visiting those websites. We do not accept any responsibility or liability for them and your use of them is at your own risk.
B. What information do we collect?
We collect and process the following information which may include your personal data. Click on a heading to find out more.
You may give us information about you during the registration process or when using our services, requesting to join our mailing lists, taking part in market research or customer satisfaction surveys or dealing with our customer services team.
In addition, we are required to comply with anti-money laundering and responsible gambling legislation and we may request proof of identity and source of funds information from you from time to time, which you must provide to us promptly.
This may include your name, username, age, date of birth, gender, address, image, telephone number, e-mail address, password and other identity or source of funds information.
In relation to your activity on our online services, we may collect information relating to the web address that you arrive from or click through to, pages viewed, page response times, download errors, the length of time you spend on certain pages, page interaction information such as scrolling, clicks, wagers, and methods used to browse away from our pages.
When you are logged into your rank user account, we may use GPS technology (or other similar technology) to determine your current location to verify your identity, ensure that your location is within our permitted territories and to display relevant advertisements and promotions to you.
We may collect technical information about your computer and/or device that may identify you, including your IP and MAC address, operating system, browser type, time-zone and browser plug-in details.
In order for you to use all the functions of our services we collect payment information from you including your debit or credit card number and bank account details.
We may collect information about you from third party service providers. This may include information to check your age, identity or source of funds and to reduce risk or prevent fraud or other illegal activities.
Our providers may check the details we supply against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.
The service providers we use for these purposes may include:
C6 intelligence information systems
C. Information sharing
We will share your information with third parties only in the ways that are described in this privacy policy. If you would like to find out more about how the third parties listed in this policy use your information, this should be set out in their respective privacy policies.
We keep your information confidential, but may disclose it to our personnel, other companies within the rank group, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this privacy policy. However, this is on the basis that they have agreed to safeguard this information.
In addition to the third parties listed in this policy, examples of the types of third parties we work with are:
- IT companies who support our IT systems;
- Direct marketing companies that help us deliver our service to you;
- Data insight companies to help us ensure your details are correct and up to date; and
- Third party sites such as google and facebook which might advertise our services.
In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email, account message and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
D. How we use your information and who we share it with
As applicable, we will use information about you for delivering our service under the agreement between us, including to respond to your enquiries; to contact you about matters requiring your attention; and to provide you with a responsible gaming environment. We may use third parties to assist us with this.
All our services’ financial transactions are handled through our payment services providers, who will have access to your payment information.
The service providers we use for these purposes may include:
In order to provide the games to you, we may share your user ID, country code, username, full name, date of birth and gender with various third-party games providers. The service providers we use for these purposes may include:
International game technology
Microgaming software systems
We process personal data for our legitimate interests of ensuring that your use of our online services is lawful and non-fraudulent, does not disrupt the operation of our services, does not harass our staff or other individuals, and to enforce our legal rights and comply with our legal obligations.
We may use third party providers to assist us with this. To do so they may check the details we supply against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.
The service providers we use for these purposes may include:
C6 intelligence information systems
Where we reasonably believe that you are or may be in breach of any of the applicable laws, we may use your personal information to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content.
We will use information about you (in particular, how you use our services), to optimise and tailor our services to you and allow us to cater to your preferences. This may mean that when you are accessing our website though your account, the website looks different than when another person accesses it through their account.
We process personal data in this way for the legitimate interests of ensuring that you and other users have the best experience when using our services.
Direct marketing: we might send you marketing e-mails about products or services which are similar to or related to those available via our online services, or contact you by phone, SMS or post. We do this in our legitimate interest of marketing our business and we only do this in accordance with the laws relating to marketing directly to individuals.
Group marketing: with your consent, we may use various forms of marketing to provide you with promotional materials about the services of other companies in the rank group.
Targeted marketing: with your consent, we may use the information we collect about you to serve you targeted advertisements via our own channels (i.E. Our websites, apps, display advertising) and third-party channels, including across multiple devices or browsers. We do this to provide you with more relevant advertising content.
The third-party channels we use for these purposes may include:
Affiliate networks and partner channels
Wi-fi, bluetooth and near field communication
We may use third-party providers to assist us with our marketing.
To re-set your consent preferences at any time please see section 5.
We process information to understand how visitors use our website and to compile statistical reports regarding that activity.
This processing is necessary for us to pursue our legitimate interests of improving our services, and providing a better and more personalised experience to our users.
We may use third party analytics providers.
The third-party providers we use for these purposes may include:
E. Your consent preferences
You may from time to time be asked to give your consent to your information being used for specific purposes, including marketing.
If you wish to alter your consent preferences at any time you can do so in the my account section of this site. It may take us a short time to action these preferences.
F. Your rights
You have the following rights over the way we process personal data relating to you. We aim to respond without undue delay, and within one month at the latest. To make a request, please see our contact details at section 1.
You have the right to request a copy of the personal information we hold about you and to have data deleted or any inaccuracies corrected.
We will use reasonable efforts to the extent required by law to supply, correct or delete personal information held about you on our files (and with any third parties to whom it has been disclosed to).
You can ask us to restrict, stop processing, or to delete your personal data if:
- You consented to rank processing the personal data, and have withdrawn that consent;
- Rank no longer needs to process that personal data for the reason it was collected;
- Rank is processing that personal data because it is in the public interest or it is in order to pursue a legitimate interest of rank, you don’t agree with that processing, and there is no overriding legitimate interest for us to continue processing it;
- The personal data was unlawfully processed; or
- You need the personal data to be deleted in order to comply with a legal obligation.
- If we are processing data to perform our obligations to you, or because you consented, if that processing is carried out by automated means, we will help you to move, copy or transfer your personal data to other IT systems.
- If you request, rank will supply you with the relevant personal data in CSV format. Where it is technically feasible, you can ask us to send this information directly to another IT system provider if you prefer.
You can ask us to restrict, stop processing, or to delete your personal data if:
- If you are unhappy with the way rank is processing your personal data, please let us know.
- If you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to a data protection supervisory authority, which for UK customers will be the information commissioner’s office.
G. Information retention
We will cease use of your data for marketing purposes no more than two years after your last transaction with us. We typically retain your data for seven years from when our relationship ends to satisfy our regulatory obligations, including anti-money laundering regulations. If we hold any information relating to problem gambling matters or any suspension or termination of your account, we may hold this for a longer period, as we reasonably deem necessary.
H. Children
We do not use the application to knowingly solicit data from or market to children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at information.Centre@rank.Com. We will delete such information from our files within a reasonable time.
I. Security
We will take all reasonable technical and organisational precautions to prevent the loss or misuse of your personal information.
Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
J. Changes
We will notfiy you of any significant changes to this policy by email, notice on the site or by account message.
K. International transfers
Where we transfer your data outside of the EEA, we have agreements in place with those parties which include standard data protection clauses to ensure that appropriate safeguards are in place to protect your personal data.
Cookies policy
A. Introduction
Cookies may constitute personal data. This cookie policy explains how rank uses cookies on our online services. It should be read in conjunction with our privacy policy, which can be found on our website here.
We may obtain information about you by using cookies. Cookies are small software files, typically consisting of numbers and letters, which are placed by a website or app onto the device used to access that our online services.
We will place cookies onto any devices you use to access our online services. These cookies will enable information to be stored on your devices and sent between our online services and your devices.
Cookies help us to improve our website and deliver a better and more personalised service.
You may refuse to accept cookies by activating the setting on your internet browser or device which allows you to refuse the setting of all or some cookies. However, if you do not accept cookies you may be unable to access the whole or part of our online services or may be unable to enjoy the benefit of their full functionality.
B. Third party cookies
We work with third parties who may also set cookies on our website, including, for example, our media buying partners, advertising networks and providers of external services like web traffic analysis, which we use to enable gambling functionality, enable social networking functionality, deliver ads, and monitor how visitors use our online services. These third party suppliers are responsible for the cookies they set on your device. We have no control over these cookies or how they are used. Further information about these third party cookies may be provided in the cookie policies of the relevant third parties.
C. Overview of the cookie type
An indication of the types of cookies that may be placed on your devices can be found in the table below:
Authentication
To log you into our online services and keep you logged in.
To keep track of wagers that you have placed.
Preferences
To remember information about you such as your preferred language and configuration. This allows us to customise our online services according to your individual interests.
To help us understand how you use our online services, and how often, so we can improve them to deliver a better experience for our users.
To carry out research and statistical analysis to help improve our content, products and services. This also enables us to estimate our audience size and usage patterns.
Advertising
To deliver ads which are more relevant to your interests, and to measure their performance.
GOMAIN CASINO AND GAMBLING
Go with us for top insights
Rank group, owner of grosvenor casinos
The rank group, owner of grosvenor casinos
The british rank group, owner of grosvenor casinos, was established in 1995 to acquire the rank organisation’s business interests. This organisation itself was formed out of the business interests of its founder, a man named J. Arthur rank.
The group has owned several leisure holdings over the years, including cinema and motion picture interests until 2006, but today the rank group plc is primarily concerned with games, gambling and betting. The company continues to develop and grow, counting mecca bingo and rank interactive (for online betting and gaming) among the many brands it owns and operates. For the rank group, owner of grosvenor casinos, which is the largest united kingdom casino platform, is quite a natural fit.
Grosvenor casinos
The grosvenor casinos group, formerly known as country clubs, was formed in 2007. The company has more than 50 establishments in major cities and towns across the united kingdom, as well as 2 sister casinos in belgium. The grosvenor group had 35 UK-based clubs in 2010 with an active membership of over a million, and then rank purchased 19 gala casinos from the gala group. This takeover established the rank group, owner of grosvenor casinos, as the largest operator in great britain.
Accessible technology everywhere
Under the stewardship of the rank group, grosvenor casinos remain a strong presence on land and have made considerable strides in the online arena as well, with online and mobile platforms that are available at any time of the day or night. The group makes use of different leading casino software studios to deliver satisfying playing experiences, including live dealers for blackjack, roulette and baccarat that are available around the clock.
Technological innovations are also incorporated as much as possible, as seen in the world-first of a multi-site casino cloud experience, launched by grosvenor casinos in coventry, reading and london. This allows operators to remotely analyse different games and change what is available on the floor easily and smoothly, so that general player preferences are more readily accommodated.
A rewarding partnership for all involved
The rank group has proved successful in developing grosvenor casinos, developing the chain into the largest of its kind in the united kingdom and implementing cutting-edge technology in offline and online establishments whenever and wherever possible. This has been recognised in several international gaming awards, including casino operator of the year for rank and grosvenor in 2013. The HR team at grosvenor casinos was also recognised as team of the year at the 2012 and 2014 women in gaming independent awards.
The rank group also won the title of socially responsible operator of the year in the land-based category at the international gaming awards of 2014 and 2015. Many of the events that the company holds make sizable donations to charity, such as the regular goliath poker tournaments, which usually give away large chunks of the registration fees.
The socially responsible award was further earned by the charity stunt, which saw grosvenor employees playing the highest-recorded poker tourney on the top of mount snowden in 2011 and raised funds for the marie curie cancer care charity. For the rank group, owner of grosvenor casinos has been a very profitable title, and it seems that players and the greater public have benefitted from the partnership as well.
Grosvenor casino rank group
£20 offer. No deposit needed. Easy.
Available only for grosvenor one customers activating their account online.
£20 bonus plus paid on activation. 1 per person. 30 day validity.
Wins from bonus plus paid in cash. T&cs apply.
Signed up to grosvenor one in one of our casinos?
Fantastic! Activate your online account here to get your £20 bonus.
Joining grosvenor one is easy. Simply speak to any of our staff in your local casino and they'll sign you up in a few minutes.
Once you've joined, simply activate online to complete the registration process. You'll get a £20 bonus on your first login. As a grosvenor one member, you can deposit, withdraw and play with your funds online or in-casino.
Deposit, withdraw and play with your funds online or in-casino.
Get great sign-up offers plus tailored promotions and exclusive bonuses.
Enjoy regular prize draws and discounts on food and drink.
Terms and conditions
Your account
Your grosvenor one® single wallet account (‘G1’) is your joint website and in-club account.
- Any grosvenor casino (‘in-club’), which is operated by either grosvenor casinos limited, grosvenor casinos (GC) limited or the gaming group limited; and
- Grosvenorcasinos.Com online and mobile (‘website’), which is operated by rank digital gaming (‘alderney’) limited.
The terms of use
- By activating your G1 and using any of its products or services, you are agreeing to be bound by:
- In the event of any inconsistency, the G1 terms and conditions will prevail. The terms, conditions and policies referred to in clause 4 are together the ‘G1 terms of use’.
- The G1 terms of use or any part of them may be updated from time to time. We will seek to notify you of any material updates by e-mail, but it is your responsibility to routinely familiarise yourself with the G1 terms of use. The current G1 terms of use are available in-club and on the website. Your use of your G1 will be deemed to be acceptance of the latest G1 terms of use.
Your responsibilities
- Have the mental and legal capacity to take responsibility for your actions and to enter into and comply with the G1 terms of use;
- Will not gamble with us unless you are in a fit state of mind to do so and are not under the influence of alcohol or drugs (whether legal, prescribed or otherwise);
- Are at least 18 years of age and are acting for yourself for your own private use and not on behalf of anyone else;
- Will only have one G1 which you will only use for lawful purposes and in a lawful manner and not in a way that could be considered discriminatory, defamatory, abusive or obscene or which could cause offence;
- Are using your own funds that you can afford to gamble with or funds you are expressly entitled to use for gambling;
- Are not an undischarged bankrupt or the subject of bankruptcy proceedings (or its equivalent in any other jurisdiction);
- Have not previously held an account with us or with any other gambling operator (in both cases whether online or in any venue) which was suspended or terminated due to your wrongdoing;
- Do not have problem gambling issues, you have not excluded yourself from gambling with us and have not registered with any national self-exclusion schemes;
- Will provide such additional information about yourself as we may reasonably require;
- Do not work for any member of the rank group or any of their associated companies or suppliers of gaming equipment or services;
- Will keep your G1 pin secure; and
- Will inform us of any changes to your status or the information you have provided to us such that the statements in this clause 7 and the information you have provided remains true, correct and complete at all times.
Verification, storage and use of your personal information
- By activating your G1 you agree that we and any third party agencies that we appoint may conduct verification checks of your personal details. To do so we and our agencies may check your details against any database (public or otherwise) and may record, retain, use and disclose such information. Our agencies may use your details in the future to assist other companies for verification purposes. We may use your details in accordance with the G1 terms of use including our in-club and website privacy policies.
Responsible gambling and self-exclusion
- We encourage you to play responsibly and within your financial means. We encourage you to use the features available in your G1, including setting a deposit limit and, for website, our reality checks (such as an hourly reminder of time spent on the site) and our take a break facility (a period of self-exclusion from 1 day upwards). We also urge caution with the use of ‘windfall’ amounts (such as a compensation payment, inheritance or pension pot); where such a sum is needed to provide ongoing financial support, please do not gamble with it.
- If you wish to take an enforced break from gaming, you can request that we prevent you from accessing your G1. You may make such a request by contacting our customer services through any of the methods listed in clause 13 or by speaking to a member of staff in-club or utilising our website feature for self-exclusion. Please include your full name, address, username and date of birth in your contact with us and please also tell us the reason why you wish to self-exclude.
- Use of this self-exclusion facility will result in your account being blocked for a minimum of six months. We will return any withdrawable balance of your account to you and we will not accept wagers from your account during this period. During the period in which you are excluded, you must not attempt to re-open your account or try to open new accounts. At your discretion your self-exclusion may apply to all of our grosvenor clubs and/or all of our websites, including www.Grosvenorcasinos.Com and www.Meccabingo.Com. We will undertake reasonable checks to identify and block any accounts which we find under your name, date of birth and address, however it is your responsibility to notify us if an account may exist which does not match these exact details.
- If you do feel that you have a gambling problem, self-exclusion is advisable but should be used in conjunction with other self-help measures, such as seeking help and guidance from gamcare (gamcare.Org.Uk). Please be aware that it is ultimately your own responsibility to uphold a self-exclusion, but we will make all reasonable efforts to stop you playing on the account from which you have excluded. However, should you manage to gain access in-club or open a new account by using different personal details of any kind, we will not be responsible for any losses you may subsequently incur as a result of your circumvention of the self- exclusion process and we may also withhold any winnings.
- We operate self-exclusion on a channel basis; you have the option to exclude yourself from either the clubs, or the website, or both channels. These options can be found on our website. Note that we may take up to 72 hours to process and action your request from the point of submission
Customer services
If you have any questions about these G1 terms of use or your G1, including a lost or forgotten pin number, or if you wish to make a complaint please contact customer services and they will be happy to help you. You can reach customer services using any of the following:
Deposits, withdrawals and protection of funds
- Deposits to or withdrawals from your G1 on the website will be governed by the website terms of use.
- Funds may be deposited to your G1 in-club in the following ways:
- At the cash desk by cash, debit card (which must belong to you and be registered in your name), chips, gaming plaques, verified winners cheques and TITO (ticket-in ticket-out);
- Cash deposited via slots or electronic roulette (together ‘gaming machines’); and
- Via a TITO ticket inserted into a gaming machine.
- Withdrawals may be obtained from your G1 at the cash desk. The amount of funds that can be withdrawn is determined by the club’s operational withdrawal limit and your customer status. For security purposes you may be requested to provide suitable proof of ID.
- You may withdraw in excess of the club’s operational limits by contacting our customer services team. Such requests will be subject to security checks. It may take up to 48 hours after these security checks for funds to be made available for collection in-club.
- For security purposes, you may be requested to provide suitable proof of ID in-club. Please note that credit card or e- wallet deposits to your G1 may not be accessed or withdrawn in-club. We may also apply restrictions in-club on withdrawal of deposits made by debt card via the website.
- We reserve the right to charge a processing fee of not more than £5 for bank transfer withdrawals. A transfer will only be made to an account in your name and such account must be held in the united kingdom, the republic of ireland or gibraltar. Where you are requesting a bank transfer for the first time, we will require proof of identity to be provided.
- You may only make deposits and withdrawals into your G1 for the purpose of using the G1 in good faith and for the purpose for which it is provided and we reserve the right to suspend or terminate your G1 in the event that we suspect that you are using it for any other purpose. We may also be required by law or any relevant authority to report any such activity and to act in accordance with that authority's directions in relation to your G1 and the funds in it.
- The rank group plc is listed on the london stock exchange. Funds at least equal to the value of active customer balances are held in a designated bank account separated from our business accounts to ensure that there are always sufficient funds for customers to withdraw their balances at any time. We hold such sums on trust for our customers for the sole purpose of enabling them to either withdraw their balance or to spend it with us.
This means that steps have been taken to protect your funds in the event of insolvency but that there is no absolute guarantee that all funds will be repaid. This meets the gambling commission’s requirements for the segregation of customer funds at the medium level of protection. Further information about the protection of customer funds can be found at www.Gamblingcommission.Gov.Uk/consumers/protection-of-customer-funds.Aspx. - Deposit or withdraw funds at a cash desk;
- Transfer funds (in multiples of whole pounds only) to a gaming machine or cash out from a gaming machine; and
- Deposit in-club winnings (please note these winnings would need to be verified before being used on the website, which may take up to 24 hours).
- If as part of a promotion or competition that you take part in, we credit an amount to your G1 (a ‘bonus’) then the following rules apply (in addition to the promotion or competition rules):
- The wagering requirements for the bonus will be set out in the promotion or competition rules;
- You can only use the bonus for placing wagers in-club and/or website as set out in the promotion or competition rules;
- You can only spend the bonus after you have spent the cash in your account;
- When placing a wager that uses a combination of cash and bonus funds, any winnings generated from that wager will be credited proportionately to your cash and bonus balances;
- If you do not satisfy the minimum wagering requirements within the timescale specified (or if no period is specified, 30 days after the bonus was added to your G1) or seek to withdraw any funds prior to doing so, then the bonus balance (including winnings from bonus wagers) will be forfeited; and
- If you accept more than one website bonus then the wagering requirements may be combined (as to wagering target and/or expiry).
- If in any doubt please contact customer services for confirmation.
- You accept that by using our services there is a risk that you may lose money as well as win and your G1 is at your sole option, discretion and risk.
- You specifically acknowledge, agree and accept that neither we nor any of our suppliers accept any liability for any of the following:
- Errors (including human error), misstatements, omissions, system, technical or communication delays, interruptions, malfunctions or failures; data non-delivery, mis-delivery or corruption, hacking, bugs or viruses or events outside of our reasonable control; and we will be entitled to declare any transactions affected by any such matter as void. We reserve the right to correct any settlement of a wager which is subsequently found to have been made as a result of any such matter. If following such correction your account balance becomes negative you must immediately deposit funds to increase your balance to at least zero;
- Any indirect, special or consequential loss or damage; loss of profit, revenue or opportunity; loss of use of or corruption of software or data or damage to goodwill or reputation; however caused and whether foreseeable or not;
- If another person accesses your G1 using your card, personal details or pin through your error; bets or wagers placed by such person may be considered valid or void in our absolute discretion. You should contact us immediately if you believe that your G1, card, personal details or pin have been lost or compromised;
- Any conduct of any third party or customer, including anything said or done by them which may be discriminatory, defamatory, abusive or obscene or which could cause offence;
- The accuracy, completeness or currency of any information services provided by us, our agents or licensors; or
- Any failure on our part to observe our self-exclusion or responsible gambling policies and procedures.
- We will endeavour to provide our services using reasonable skill and care, but we do not guarantee continuous, uninterrupted or secure access to your G1 or that it will be free from errors or such other matters as are referred to in clause 28 a. Further, whilst we take all reasonable measures to ensure that our software is free from viruses we cannot guarantee this and it is therefore your responsibility to protect your system. We therefore make no warranty or representation as to the performance or accuracy of your G1
- If we fail to comply with the G1 terms of use or are negligent then, save as set out in clauses 28 and 29, we will be responsible for the direct loss or damage which you suffer as a foreseeable result, subject to the maximum liability limit set out below. Loss or damage is foreseeable if it was an obvious consequence of our breach or negligence or if it was contemplated by you and us at the time we entered into this agreement.
- Save in respect of any winnings lawfully due to you, our maximum liability to you is limited to the greater of:
- Where liability relates to a wager, the amount you wagered;
- Where liability relates to the loss or misapplication of funds in your account with us, the amount that has been lost or misapplied; or
- £1,000.
- Nothing in the G1 terms of use shall exclude or limit our liability for death or personal injury resulting from our negligence.
- We reserve the right to seek criminal and other sanctions against you if you have, or we suspect you have, engaged in any form of criminal activity, collusion (including in relation to chargebacks), cheating (including obtaining any unfair advantage), fraudulent practice or unlawful, improper or dishonest activity (together ‘prohibited conduct’). You agree that we may disclose any information relating to prohibited conduct (including your personal information) to the relevant authorities and other relevant parties (such as credit card companies and other gambling operators).
- We reserve the right to terminate your G1, forfeit your balance and recover from you the amount of any affected pay-outs, bonuses or winnings if:
- You are found to have participated in any prohibited conduct with us or with any other in-club, online or mobile provider of gambling services;
- We become aware that you have requested a chargeback or have denied any of the transactions made on your account;
- You become bankrupt or subject to bankruptcy proceedings (or its equivalent in any other jurisdiction);
- You have more than one account with us at any one time; or
- You are using our software and/or system in a manner which we (acting reasonably) deem inappropriate.
- We may refuse or void any transaction, suspend or terminate your G1, forfeit your balance, recover any affected payouts, bonuses or winnings and recover our costs, expenses, charges and losses from you if, at any time, you are or we suspect you to:
- Be in breach of any applicable laws or the G1 terms of use;
- Have participated in any prohibited conduct or any other matter referred to in section 33 with us or with any other in-club, online or mobile provider of gambling services; or
- Be using your G1 in a manner which we (acting reasonably) deem inappropriate.
- We reserve the right to refuse any transaction or suspend or terminate your G1 in our absolute discretion at any time and for any reason. If we close your account under this clause (and not clause 34) we will return any account balance to you (following settlement of any outstanding bets and less any amounts attributable to bonuses where the bonus conditions have not been satisfied).
- You can close your account at any time by contacting customer services. We will return any account balance to you (following settlement of any outstanding bets or liabilities and less any amounts attributable to bonuses where the bonus conditions have not been satisfied).
- You agree that all copyright, trademarks, designs, text, photographs, videos, images and graphics, look and structure, database rights and all other intellectual property rights relating to the G1 and our services (including the software) are and will remain our or our licensors’ property.
- You also agree and acknowledge that the material and content contained within your G1 is made available for your personal non- commercial use and that any other use of such material and content is not permitted.
- The G1 terms of use form the entire agreement between us and supersede all previous communications and understandings.
- No written or verbal declaration by any employee, contractor, worker, agent or licensor of the rank group shall be regarded as a variation or waiver of the G1 terms of use or as an admission of any failure.
- No failure or delay by us in exercising any of our rights shall prevent us from exercising such rights in the future.
- If any condition of the G1 terms of use is declared invalid or unenforceable, it will be severed from the G1 terms of use and the remaining G1 terms of use will remain in full force and effect.
- You may not assign, transfer, charge or otherwise deal in your rights in your G1 without our prior written consent. We are entitled to assign, transfer, charge or otherwise deal in our rights under your G1 as we see fit.
- Unless we have expressly stated otherwise, nothing in the G1 terms of use shall create any rights or any other benefits in favour of any other person.
- The G1 terms of use are governed by and shall be interpreted in accordance with the laws of england and wales and you submit to the non-exclusive jurisdiction of the courts of england and wales.
Use of G1 in-club
Exclusions and limitations of liability
Prohibited conduct
Suspension or termination
Account closure by you
Intellectual property
Additional terms
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Online and 53 casinos across the UK
The UK’s largest multi-channel casino operator, offering a full range of live dealer, RNG games, sportsbook and poker.
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A household name in the UK which for over 50 years has entertained the nation. A full range of bingo, RNG games and live dealer offering.
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Rank is a leading european gaming business, based in the UK and listed on the london stock exchange. The group's principal activities are: the operation of bingo clubs and casinos in the UK plus complementary online gaming and bookmaking services. Rank's businesses include a number of established brands in gaming and leisure. These include mecca bingo, top rank espana, grosvenor and grosvenor casinos.
GOMAIN CASINO AND GAMBLING
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Rank group, owner of grosvenor casinos
The rank group, owner of grosvenor casinos
The british rank group, owner of grosvenor casinos, was established in 1995 to acquire the rank organisation’s business interests. This organisation itself was formed out of the business interests of its founder, a man named J. Arthur rank.
The group has owned several leisure holdings over the years, including cinema and motion picture interests until 2006, but today the rank group plc is primarily concerned with games, gambling and betting. The company continues to develop and grow, counting mecca bingo and rank interactive (for online betting and gaming) among the many brands it owns and operates. For the rank group, owner of grosvenor casinos, which is the largest united kingdom casino platform, is quite a natural fit.
Grosvenor casinos
The grosvenor casinos group, formerly known as country clubs, was formed in 2007. The company has more than 50 establishments in major cities and towns across the united kingdom, as well as 2 sister casinos in belgium. The grosvenor group had 35 UK-based clubs in 2010 with an active membership of over a million, and then rank purchased 19 gala casinos from the gala group. This takeover established the rank group, owner of grosvenor casinos, as the largest operator in great britain.
Accessible technology everywhere
Under the stewardship of the rank group, grosvenor casinos remain a strong presence on land and have made considerable strides in the online arena as well, with online and mobile platforms that are available at any time of the day or night. The group makes use of different leading casino software studios to deliver satisfying playing experiences, including live dealers for blackjack, roulette and baccarat that are available around the clock.
Technological innovations are also incorporated as much as possible, as seen in the world-first of a multi-site casino cloud experience, launched by grosvenor casinos in coventry, reading and london. This allows operators to remotely analyse different games and change what is available on the floor easily and smoothly, so that general player preferences are more readily accommodated.
A rewarding partnership for all involved
The rank group has proved successful in developing grosvenor casinos, developing the chain into the largest of its kind in the united kingdom and implementing cutting-edge technology in offline and online establishments whenever and wherever possible. This has been recognised in several international gaming awards, including casino operator of the year for rank and grosvenor in 2013. The HR team at grosvenor casinos was also recognised as team of the year at the 2012 and 2014 women in gaming independent awards.
The rank group also won the title of socially responsible operator of the year in the land-based category at the international gaming awards of 2014 and 2015. Many of the events that the company holds make sizable donations to charity, such as the regular goliath poker tournaments, which usually give away large chunks of the registration fees.
The socially responsible award was further earned by the charity stunt, which saw grosvenor employees playing the highest-recorded poker tourney on the top of mount snowden in 2011 and raised funds for the marie curie cancer care charity. For the rank group, owner of grosvenor casinos has been a very profitable title, and it seems that players and the greater public have benefitted from the partnership as well.
Rank group
Since 1937, from the first day of its established, the rank group goal is to entertain operators through venue-based or online games. The company has 3 products with high-quality services: grosvenor casinos, mecca, and enracha. 151 venues of rank company located in great britain, spain, and belgium.
Rank group products
Grosvenor casinos
Grosvenor casinos was established in 1970 and is the largest multi-channel casino operator in the UK with 54 clubs currently registered in the UK and 2 unbranded clubs registered in belgium. The brand offers various popular casino games such as roulette, blackjack, baccarat, and poker, electronic roulette, and slot machines. Additionally, our digital channel is also getting traction by offering many online games including the live casino.
Mecca
Mecca founded in 1961. The brand started its first operations as a venue casino. Mecca operates approximately 85 clubs, and significant of the customers are women. Mecca offers to operators a wide selection of online gaming – from bingo to slot games.
Enracha
Enracha reinvents the world of the game in avant-garde and cosy space that combines the most traditional games like bingo, with the latest generation of recreational, electronic roulettes and other games of chance. Enrache presents the high-quality online games for spanish operators. The brand established in 1194.
Rank group company background
The rank group is ambitioned to be the UK’s leading multi-channel gaming operator, creating value for our shareholders, having strong brands which will meet customers’ needs and deliver operational excellence in venues and digital channels. Rank provides customers with multi-channel gaming offer. Rank’s future goal is to be the UK’s leading multi-channel operator.
Rank group board of directors
Ian burke is the chairman of the board of directors of rank group. Previously he was acting as chief executive of the rank group and holmes place group. His other duty is working as non-executive chairman of findel plc.
John O’reilly is chief executive of the board directors holding the 25 years experience in the gaming industry. His previous experience including as the founder of coral interactive (gibraltar) ltd, as well as ladbrokes digital company. His last position was acting as a non-executive director and chair of william chill plc.
Chris bell is senior independent director of the rank group. Having over 20 years’ of experience in online gaming industry chris has had multiple positions in huge companies such as hilton group, ladbrokes plc, allied lyons. His other duties are acting as a non-executive director gaming realms and a non-executive chairman of xlmedia plc, techfinancials inc.
Steven esom is a non-executive director. He is senior independent director of the cranswick plc and has extensive experience in the consumer-focused multi-site retail business. Steven also is a non-executive chairman of advantage travel partnership.
Susan hooper is a non-executive director of the rank group. Her background in large consumer-facing business and broad commercial non-executive is fascinating. Susan current positions are acting as a non-executive board member of the department for exiting the european union and a non-executive director of wizz air.
The RT. HON. The earl of kilmorey, PC. Is a non-executive director of the rank group. His previous experience was in commerce and industry and government. Lord kilmorey fulfill the obligation of the director of halsbury holmes limited, smarta enterprises limited. Furthermore, he is a non-executive director of NEC europe ltd.
Alan morgan is retail managing director since 2017. His experience in rank group was as managing director of mecca since 2016. He holds the position of chief operating & commercial officer for spirit pub company.
Alex thursby is a non-executive director. Alex is an independent non-executive board member of barclays international. His experience was in the baking sector at national bank of abu dhabi as a chief executive.
Luisa wright is interim company secretary of the rank group. Before holding current position, luisa was group general counsel and company secretary of sportech plc.
Rank group shareholders structure
Hong leong company (malaysia) bhd. 219,120,221 56.1%
Threadneedle asset management ltd. 29,870,389 7.65%
M&G investment management ltd. 22,878,293 5.86%
Artemis investment management LLP 19,287,793 4.94%
J.O. Hambro capital management ltd. 10,808,000 2.77%
Majedie asset management ltd. 8,783,000 2.25%
Schroder investment management ltd. 7,587,000 1.94%
Norges bank investment management 7,036,000 1.80%
The vanguard group, inc. 3,572,290 0.91%
Legal & general investment management ltd. 3,372,000 0.86%
Rank group investor relations contact
Director of corporate communications
The rank group plc, TOR, saint-cloud way, maidenhead, SL6 8BN
Sales drop at rank group's grosvenor casinos and mecca bingo chains
Rank group’s latest sales have fallen almost five per cent year-on-year as it took a hit from high rollers ditching its casinos, it said in a trading update today.
Takings at the company’s venues fell 6.1 per cent for the four weeks to mid-october, with its chain of grosvenor casinos seeing a drop in like-for-like revenue of 7.2 per cent as big spenders went elsewhere.
Meanwhile sales at its mecca bingo halls fell five per cent as the brand failed to attract visitors.
While rank’s digital revenue climbed 1.7 per cent – with mecca’s digital sales up 6.4 per cent – more stringent customer due diligence rules hurt grosvenor’s online offering, contributing to a 5.2 per cent decline.
However, rank reported a whopping 46 per cent growth in like-for-like takings at its newly-acquired spanish bingo house yo bingo. Yo bingo, bought in may, helped total group digiatl revenue grow 13.5 per cent.
Even so, investors eased off on betting big on the company on the back of its trading update, with rank group’s share price falling over two per cent in early morning trading.
The company said a transformation programme has identified some cost savings for the full year, which it told shareholders would partly mitigate grosvenor’s revenue shortfall.
But nicholas hyett, equity analyst at hargreaves lansdown, said cost savings and acquisitions wouldn't address rank's longer term challenges.
"rank’s real world venues suffered from lower footfall, perhaps not a surprise given the convenience of the online alternatives and relatively sub-prime locations that many occupy," he told city A.M.
"but rank’s USP is it’s physical presence. Online it has lots of so-called 'digital native' competitors – it needs its physical casinos and bingo halls to set it apart from the crowd if it’s going to get a slice of the growing digital market.
"additional checks for customers in grosvenor’s online business are evidence of the increased scrutiny across the gaming industry. It’s an inevitable headwind which is unlikely to ease in the years ahead."
so, let's see, what we have: rank, trading as grosvenor casinos, has evolved over the years from a collection of different acquisitions with a variety of different names. They are one of the largest casino groups in the UK. At grosvenor casino rank group
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